Help
Support
Write to us at contact@talalabs.co. A person reads every message. Tell us which device you use and, if you can, the email address you sign in with. The answers to the most common questions are below.
Contact us
Email contact@talalabs.co for anything: a problem, a question, a request about your data, or an idea. Inside the app the same address is under Settings → About → Support.
Tala Labs LLC, 971 US Highway 202N, Ste N, Branchburg, NJ 08876, United States.
Cancel Plus
Plus is bought through Apple, so it is cancelled in your Apple account, not in Subscription Scout. We cannot cancel it for you.
- On your iPhone, open Settings, tap your name, then Subscriptions.
- Tap Subscription Scout, then Cancel Subscription.
You can also get there from the App Store app: tap your account picture, then Subscriptions. Plus stays on until the end of the period you have already paid for, and then your account goes back to the free plan. Nothing you have entered is deleted.
Refunds
Apple takes the payment, so Apple handles refunds. Ask for one at reportaproblem.apple.com, signed in with the Apple Account you paid with.
Restore a purchase
New phone, or reinstalled the app? Sign in, open Settings → Plan and tap Restore purchase. Use the same Apple Account you bought Plus with.
Delete your account
In the app: Settings → Account → Delete account, then confirm. Your account and your list are gone from your side at once, and erased from our servers within 30 days.
Deleting your account does not cancel Plus. If you pay for Plus, cancel it in your Apple account first (see above), or Apple will keep renewing it.
Signing in
There are no passwords. Sign in the same way you signed up.
- With your email: we send a six-digit code from
codes@send.subscriptionscout.com. If it has not arrived within a minute or two, check your spam or junk folder, then ask for a new code. - With Apple or Google: tap the same button you used the first time, so you land on the same account.
Still locked out? Write to us from the email address on your account.
Reminders
Each subscription has its own reminder: an email, a notification on your phone, or both, a number of days before it renews. Change it or turn it off from the subscription's Edit screen.
No notifications arriving? Check that notifications are allowed for the app in your iPhone's Settings → Notifications → Subs Scout. Reminder emails come from scout@send.subscriptionscout.com.
What the app does and does not do
- It is a tracker. You add the subscriptions you pay for, and it shows your total, what is due next and where the money goes.
- It never connects to your bank and never sees a card.
- It cannot cancel anything for you. Cancel with the service itself, then mark it as cancelled in the app so your total stays right.
- Your list is the same everywhere you sign in, on your iPhone and in a browser at app.subscriptionscout.com.
How we handle your data: Privacy Policy. The agreement for using the service: Terms of Use.